CLASS CANCELLATION AND REFUND POLICY
All SIMGOLF sessions are available on the website.
- Bookings that are cancelled LESS THAN TWELVE (12) hours in advance will be charged in full to the client.
- All bookings must be used within the displayed months from the date of purchase on the website.
SUBSCRIPTION PACKAGES CLASS CANCELLATION
- Bookings that are cancelled by customers LESS THAN 12 hours in advance will be NONE REFUNDABLE
REFUND POLICY
- Booking is allocated to the to the customer and is non-assignable, non-transferable, and non-refundable.
- Any booking cancelled by customers with more than TWELVE (12) hours notice, customers will receive a credit note.
PERSONAL FITNESS DECLARATION
You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition that might interfere with your physical safety, you must seek advice from a relevant medical professional before you use our equipment and facilities. You must follow all rules and instructions, including warning notices, when using our equipment and facilities. If you experience any illness during your exercise session, please notify us immediately. Our staff members are not qualified doctors. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
Limitation of Liability:
- By attending classes, events, activities, and using the studio facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns that there are certain inherent risks and dangers in the strenuous nature of the SIMGOLF classes. You acknowledge that you have voluntarily chosen to participate in an intense physical exercise. You hereby agree to assume full responsibility for you and anyone you booked for with this account, any and all injuries or damage, which are sustained or aggravated by you in relation to the use of the equipment and/or studio facilities, and release, indemnify, and hold harmless Gemilang SimGolf Sdn Bhd.
Member Assumption of Risk and Release:
- You warrant and represent that you do not have any medical or mental condition or disability; or disease, which could become worse during exercise or result in damage to your health if you exercise or engage in any physical activity at the studio. You acknowledge and agree to exercise responsibly and with due care and attention to your own medical and mental condition at all times. You understand and accept all risks of injury from studio activities and using any studio equipment. You understand and agree that the studio and the facility that you visit do not, to the extent permitted by law, accept any liability for any injury, disability, death, or loss or damage to person or property, except those arising from their negligence or breach of this Agreement.
Entire Agreement:
- This Agreement constitutes the entire Agreement between the parties. All conditions, warranties or other terms not expressly contained in this Agreement (actual or implied), or not imposed or required to be binding by applicable statute in respect of the services or goods supplied by us, our employees, servants or agents, are hereby excluded. The parties acknowledge that they have not relied on any oral or written representations or other promises or assurances not contained in this Agreement. The parties waive all rights and remedies which might otherwise be available to them in respect thereof, except that nothing in this Agreement will limit or exclude any liability for fraud or fraudulent misrepresentation.
EXPULSION
SIMGOLF may terminate the bookings of any customer:
- If a customer’s behavior, whether or not it is the subject of a complaint by another customer or customers, is such that it is detrimental to the Gym’s character and/or interests, Management can terminate the booking of the customer’s without warning and with immediate effect.
- Upon notice in writing, if the Company is of the opinion that the customer is not a suitable individual for continued SIMGOLF.
- If a customer is found to have breached the privacy of another member in any of SIMGOLF’s facilities or is caught in lewd or compromising behavior, they will be terminated without warning and with immediate effect.
- A customer whose classes or packages are terminated by Management forfeits all customer rights with immediate effect and is not entitled to a refund of his or her initial purchases. When a customer’s booking or packages is terminated, he or she must immediately return any belongings of SIMGOLF.
GUEST
- Customers who bring additional guests booked under their account are fully responsible for the guest’s behavior and adherence to SIMGOLF’s policies.
- Guests will have the same SIMGOLF’s facilities privileges as the member who booked for them and will be subject to the same rules and limitations of liability as to the member.
HEALTH AND SAFETY
- Customers should be considerate of other customers and dispose of any trash into the designated areas/bins.
- Staff at SIMGOLF have the authority to prohibit someone from exercising if they are believed to be exercising in a way that might cause personal injury or injury to others. Users must follow the SIMGOLF’s staff’s instructions.
- Smoking in any part of the studio is strictly prohibited.
- When under the influence of alcohol, narcotics, or other mood-altering drugs, members and visitors are not permitted to use SIMGOLF’s facilities.
SIMULATIONS ROOMS/BAY
- For any cause, SIMGOLF takes no liability for loss or harm to customer’s belongings
- You commit to following all company guidelines about the use of facilities and equipment. You agree to act in a regulated and rational manner at all times, and to avoid using any equipment in a way that is not in accordance with its intended design and intent.
- LOST AND FOUND: SIMGOLF will dispose of any items that are left in the studio unclaimed for 7 days and reserves the right to do so without any notice.
LIMITATION OF LIABILITY
- In no event shall SIMGOLF be liable for any and all injuries, damages (both economic and non-economic) and losses of any type, which may occur to you or persons booked under your account. You hereby fully and forever release and discharge the company, its insurers, staff, directors, and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated or unanticipated, resulting from the use of equipment and facilities.
- You agree to be solely responsible for the safety and well-being of your guest and yourself.
COVID-19 LIMITATION OF LIABILITY
- SIMGOLF can not guarantee that you will not be infected with the Coronavirus/COVID-19.
- By attending our classes, you understand the risk of becoming exposed to and/or infected with the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, staff, and other studio customers and their families.
- You voluntarily seek services/products provided by SIMGOLF and acknowledge that you are increasing your risk of exposure. You must comply with procedures in place to reduce the spread while attending the session
- SIMGOLF staff reserves the right to deny entry to any customers that arrive without wearing a face mask with the appropriate specifications provided by the Ministry of Health.
